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you're in: Home Help
Help Topics
 
Our help section is designed to answer any questions you might have about dealing with us. Below is our comprehensive list of helpful information.

Contact

  Contact Us

Delivery

  Leicester Delivery Only
  Delivery Times
  International Delivery
  Dispatch Address
  Damaged Goods

Opening Hours

  Holiday Opening

Products

  Can I get more information on products?

Purchasing

  Purchasing

Refunds

  Refund Policy

Searching

  Searching

Transactions

  What happens when an item is out of stock.

 
 
Contact Us
Monday to Saturday 08:00 - 17:30

Tel: 0116 - 263 05 06 Fax: 0116 - 263 08 06

Email: info@u-diy.co.uk

Damaged Goods
If your order is damaged in transit please contact us within 2 working days and send it back to us within 14 days from date of receipt, if you accept a replacement you will not be liable for any postage charges. If you wish to have a refund we will only pay for the outgoing carriage charge and you must pay the return carriage. We would advise you to check your items before signing for the delivery! contact us via email at info@u-diy.co.uk


Delivery Times
National
We aim to dispatch goods within 48 hours of recieving your order (excluding bank holidays,christmas day and boxing day). You will get a confirmation email once your goods have been despatched.

Within Leicester
Deliverys within the Leicester Area are normally dispatched within 48 hours, you will be contacted prior to delivery, so please make sure we get the correct contact telephone numbers.

Dispatch Address
We are only able to dispatch goods to the address that the credit/debit card used to make the purchase is registered to. All card addresses are verified once you reach the 'Checkout'.

International Delivery
We can offer International delivery, please contact us at info@u-diy.co.uk with a list of items that you wish to purchase and we will then contact you with the carriage charge.

Leicester Delivery Only
Certain products are unsuitable for delivery via our national carrier. These products are clearly marked with 'Delivery within Leicester only' and therefore can ONLY be delivered via our own vehicles.

Areas covered by our vehicles: Leicester & surrounding villages. If you have any queries on delivery destinations please don't hesitate to contact us.

Deliveries are normally dispatched within 48 hours unless otherwise specified. Please ensure we have the correct contact details as you will be contacted prior to delivery. ~ Please ensure that you are able to receive goods at the pre-arranged time as failure to do so may result in restocking charge or a further delivery charge.

Holiday Opening
Next public holiday

Good Friday 08:00 to 17:30

Easter Saturday 08:00 to 17:30

Easter Monday 10:00 to 16:00

Friday 29th April 10:00 to 16:00 (The Royal Wedding)

May 2nd 10:00 to 16:00

Bank Holiday Monday 10:00 - 16:00



Can I get more information on products?
We try to give as much information as possible on all of our products, but if you have any specific queries please don't hesitate to contact us at info@u-diy.co.uk

Purchasing
Making a purchase is easy and secure. When you find the item you would like to purchase, click the 'Buy' button. The Item will be added to your 'shopping basket' this is found on the top right of the page, below the 'Product Search' box. When you have completed selecting the items you wish to purchase, click the 'checkout' button which is located on the top right of the screen in the 'Your basket' section. You will then have the option of increasing/decreasing quantitys or remove items.

Refund Policy
We will refund or exchange goods up to a maximum of 10 days after purchase.

If you wish to return/exchange any goods you must first contact us via email at info@u-diy.co.uk

Faulty goods: We aim to check all items prior to delivery and ensured that they are of good standard. If you find the goods to be faulty, they will be re-examined upon return. If the items are found to be faulty then a full refund or exchange will take place. We will cover the cost for carriage if the items are faulty.

Unwanted goods: If you have received your order and are simply not happy with it, or it turns out to be the incorrect item, then you may send it back to us. So long as the item(s) are still in brand new condition and in the original packaging we will issue a refund including the original outgoing carriage charge. You will however, be liable for the return carriage cost. We would ask that the goods be dispatched within 10 days of receiving them. We do not accept returns on products made to order.

This does not affect your statutory rights.

Searching
The easiest way to find what you're looking for is to search for it. The ? Product Search? box is on the top right of every page. Keep it simple and try and enter one or two key words, don't worry about punctuation!

What happens when an item is out of stock.
No payment will be taken for goods until they have been despatched. If we are out of stock of any items we will contact you with an alternative or an approximate delivery date. At this point you will have the option of cancelling the order or placing the item(s) on a back order.

 
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U-DIY, Unit 3, The Braunstone, 313 Narborough Road, Leicester, Leicestershire, LE3 2RB.
Registered in England. Registered No. 046 42 681


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